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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 11/19/2008

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Positive Comment

    I own a 2001 Ford Explorer. I brought my car in for a big hesitation in the car. It took less than a day to get fixed. It was under warranty. I did not get a receipt. The staff was great. There are no problems with the car now. Overall, my experience was positive.

     

    11/10/2008

     
    Positive Comment

    I own a 1998 Ford Explorer. My sales person was Clay. I was there for less than an hour and the car was in good condition when I got it. There are no problems at all and the staff there was ok, and the sale person was extra nice and went out of his way to help us. The experience was positive.

     

    11/10/2008

     
    Positive Comment

    I own a 2001 Ford Explorer. Overall, my experience was positive. I brought the vehicle in to have the oil and transmission fluid changed. It was quickly serviced for me. My vehicle is not under warranty so I had to pay, and I feel it was a fair price. It was cheaper than the other places around. I was given a receipt, and the customer service was excellent. There are no current problems with the vehicle.

     

    11/10/2008

     
    Positive Comment

    I own a 2002 Pontiac Grand Prix. My experience was positive. Alex was my salesperson. My car was clean and running well when I got it. I was approved for the car in one day. Financing and approval was clearly explained to me. My car is still running alright.

     

    11/10/2008

     
    Positive Comment

    I own a 2001 Pontiac Grand Am. Overall, my experience was positive. My salesperson was Jacob and he was great/excellent. My vehicle was in good condition and clean when I bought it. The only thing is the headlights were down a tiny bit, but other than that there are no problems. I was pretty much approved the same day.

     

    11/10/2008

     
    Positive Comment

    I own a 1999 Ford Ranger. Chris was the salesperson that helped me select my vehicle, and the vehicle that I purchased was in good condition when I received it. It took an hour and a half for me to be approved for the vehicle, and the vehicle has no problems with it now. The staff was good, and overall I would rate this experience positive.

     

    11/10/2008

     
    Positive Comment

    I own a 1998 Ford Ranger. The vehicle that I recently purchased was in good condition when I recieved it, and the salesperson that helped me select my vehicle was Ron. It didnt take very long for me to be approved for the vehicle, and the vheicle has no problems now. The staff was fine, and overall I would rate this experience postiive.

     

    11/10/2008

     
    Positive Comment

    I own a 2001 Buick Century. My car was in for a oil change. They had my car for about one hour. The employees were very good. The service was not under warranty. They did give me paper work and a receipt. There are no problems with my car today. My experience was positive.

     

    11/10/2008

     
    Positive Comment

    I own a 1995 Ford Taurus. Overall my experience was positive. My salesperson was Carlos, and he provided great customer service. The vehicle was clean and in good condition when I got it, and I was approved the same day. Currently, a yellow alert light came on but I am not sure what it is.

     

    11/10/2008

     
    Positive Comment

    I own a 2002 Ford Explorer. Kathryn was the saleseprson that helped me select my vehicle, and the vehicle that I selected was in pretty good shape when I received it. It took a couple of hours for me to be approved for the vehicle, and the vehicle has no problems with it now. The staff treated me extremely well, and overall I would rate this experience positive.

     

    11/10/2008

     
    Positive Comment

    I own a 2005 Dodge Caravan. Overall my experience is positive. Escar, and I was approved the same day. My vehcile was good when I bought it, but there are some issues with it. My compact disk player will no work, I have to manually lock the doors. My vehicle is jerking too. My power locks do not work, so that is why I have to use my hand on every possible lock in the car. My vehicle is jerking too. I have a service appointment on Friday, so every thing should get taken care of. My sales person did a real good job during the purchase of my vehicle.

     

    11/10/2008

     
    Positive Comment

    I own a 2002 Ford Explorer. My car was in for the sun roof and the door lock. They had my car for about two hours. The service was under warranty. They did not give me any paper work. The employees were very nice. There are no problems with my car today, I have to take it back in for the door lock they had to order the part. My experience was positive.

     

    11/10/2008

     
    Positive Comment

    I own a 1998 CHEVROLET Lumina. My car was in for a oil change. I dropped it off and came back for it later, it was ready I came back. The service was under warranty. They did give me paper work. The employees were very nice, they always are. There are no problems with my car today. My experience was positive.

     

    11/10/2008

     
    Positive Comment

    I own a 2001 Pontiac Sunfire. Overall my experience was positive. Zach was the salesperson that helped me and he did a pretty good job with everything. I was approved the first day I went in and the vehicle was clean when I purchased it. I have not had any other problems with the vehicle.

     

    11/10/2008

     
    Positive Comment

    I own a 2004 Ford FREESTAR. My car was in for the break light was on and a button for the inside light. They had my car for one day. The service was under warranty. I am not sure if I received any paper work. There are no problems with my car today. The employees were great. My experience was positive.

     

    11/10/2008

     
           

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