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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 11/19/2008

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Positive Comment

    I own a 2000 Ford Explorer. Felicia was my salesperson and she was great. The car is doing ok now, I need to set an appointment for them to fix my arm rest that was broken when I got the car. The arm rest was the only problem with the car when I got it. The staff there was great and was able to get me approved the same day. Overall, my experience with JD Byrider has been positive.

     

    11/06/2008

     
    Positive Comment

    I own a 2000 Ford Taurus. My overall experience was positive. My vehicle was clean inside and in a good running condition when I first got it. I currently do not have any problems with the car now. The staff overall was very excellent. I was approved for my car the same day.

     

    11/06/2008

     
    Positive Comment

    I own a 2008 Ford Explorer. My experience was positive. I took my truck to the service center for an alternator, and they also had to fix something under the gas tank. I dropped the truck off at the shop, and I got it back on the next day. My warranty covered the work, and I was given some paperwork for it. The service staff was pretty nice to me. I think that the truck may need a new starter.

     

    11/06/2008

     
    Positive Comment

    I own a 2000 Hyundai Sonata. Overall My sales person was Lad, and I was approved the same day. My vehicle was nice when I bought it, and I currently do not have any problems with my vehicle. The staff did a good job during my visit with the dealership.

     

    11/06/2008

     
    Positive Comment

    I own a 2000 Ford Ranger. I brought it in for an oil change that took about 20 minutes. It was covered and I did get a receipt. There are no problems right now and the staff was really. The experience was positive.

     

    11/06/2008

     
    Positive Comment

    I own a 2006 Ford Taurus. Overall my experience was positive. I was approved for the car the same day. The car was in good condition when I bought it, but there are some dents and the door has a crack in it. I think that the transmittion has a problem because the car jerks in the morning when I start it up. My salesperson was Jowell, and he was nice. I am really thinking about taking the car back because my other finance people are stressing me out.

     

    11/06/2008

     
    Neutral Comment

    But did we help this JD Byrider Customer with their problem ? I own a 2001 CHEVROLET Malibu. Felicia worked with me and she was nice. The vehicle was clean when I bought it but it is pulling to the left and right when I go up hills. The lady told me to put oil in it and I don`t understand why they can`t do it. I was approved the first day I went in. Overall my experience was neutral due to the car having problems and it not being fixed.

     

    11/06/2008

     
    Positive Comment

    I own a 1998 CHEVROLET Lumina. My overall experience was positive. I brought my car in for an oil change. I did get my car back the same day. I was not charged for this service and I did not get a receipt or paperwork either. I currently do not have any problems with my car either. The staff overall were good.

     

    11/06/2008

     
    Positive Comment

    I own a 2003 CHEVROLET Silverado. Overall my experience was positive. Jesse was the salesperson that helped me and everything went just fine. I was approved the first day I went in and the vehicle was clean and in good condition when I drove off in it. There have been no problems mechanically with it.

     

    11/06/2008

     
    Positive Comment

    I own a 2003 Dodge Caravan. Overall my experience was positive. I worked with Bryan and he was excellent. The vehicle was clean and in good condition when I bought it and I was approved first day. I have not had any problems with my vehicle at all.

     

    11/06/2008

     
    Positive Comment

    I own a 1999 CHEVROLET Malibu. I recently brought the vehicle in for an oil change, and it didnt take no time at all for the vehicle to be serviced. The vehicle`s service was under warranty, and I did receive a receipt for the service. The staff was alright, and the vehicle has no problems now. Overall I would rate this experience positive.

     

    11/06/2008

     
    Positive Comment

    I own a 2000 Dodge Stratus. Overall, my experience was positive. My salesperson was Shawn, and he was great. My vehicle was in good condition and clean when I bought it. There are no current problems with the vehicle, and I was approved the same day.

     

    11/06/2008

     
    Positive Comment

    I own a 2003 Dodge Caravan. I bought my car from Andrew, and he was excellent. I couldnt have asked for a better salesperson. Tobe helped me too and he was good. I was approved for the car that same day. The car was in beautiful condition when I drove it home. I am not having any problems that I know of now. The car is running pretty good. I love the car. Overall my experience was positive.

     

    11/06/2008

     
    Positive Comment

    I own a 2002 Dodge Caravan. I brought it in for the door lock on the passenger door. It was there for about an hour and the service was covered. I did get a receipt and there are no problems right now. The staff was there was wonderfull. The experience was positive.

     

    11/06/2008

     
    Positive Comment

    I own a 2001 Ford Focus. Overall my experience was positive. My sales person was Tonnie, and I was approved the same day. The vehicle was pretty good when I bought it, but it shakes a lot. I am thinking that the motor mount is causing the problem. The displaying is not right on the screen of my stereo, and I think that a wire might be loose in the back of my vehicle. This is the first car that I have purchased, and my sales person was great!

     

    11/06/2008

     
           

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